master's thesis
The impact of business process changes aimed at improving the business performance of insurance companies

Marija Peronja (2015)
The University of Applied Sciences "Marko Marulic" in Knin
Commercial Business with Entrepreneurship
Metadata
TitleUloga procesnog pristupa na poslovanje nekreditnih financijskih institucija na primjeru Triglav osiguranja d.d.
AuthorMarija Peronja
Mentor(s)Miro Stipić (thesis advisor)
Abstract
Osnovni cilj rada sastoji se u teorijskoj i empirijskoj verifikaciji kritičkih faktora uspjeha upravljanja poslovnim procesima koji direktno i indirektno utječu na organizacijske performanse osiguravajućih društava. Dokazana je polazna premisa da promjene poslovnih procesa, promatrane kroz kritične faktore uspjeha menadžmenta poslovnih procesa, utječu na organizacijske performanse, koje se promatraju kroz zadovoljstvo krajnjeg kupca/korisnika i financijske performanse poduzeća. Utvrđeno je postojane direktne povezanosti između navedenih varijabli. Budući su financijske institucije specifične poslovne organizacije sa specifičnim organizacijskim strukturama, iste se smatraju pogodne za provedbu empirijskog istraživanja utjecaja poslovnih procesa i upravljanja poslovnim procesima na organizacijske performanse. Kao primjer dobre prakse uzeta je poslovna organizacija društva Triglav osiguranje d.d.
Keywordsbusiness process business process change management critical success factors performance of business processes organizational performance.
Parallel title (English)The impact of business process changes aimed at improving the business performance of insurance companies
GranterThe University of Applied Sciences "Marko Marulic" in Knin
Lower level organizational unitsCommercial Business with Entrepreneurship
PlaceKnin
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Economics
General Economy
Study programme typeprofessional
Study levelspecialist graduate
Study programmeEconomic and regulatory framework of entrepreneurship
Academic title abbreviationstruč.spec.oec.
Genremaster's thesis
Language Croatian
Defense date2015-07-21
Parallel abstract (English)
The main objective of the work consists in theoretical and empirical verification of the critical success factors of business processes that directly and indirectly affect the organizational performance of insurance companies. Proven is the starting premise that changes in business processes, observed the critical success factors of business process management, impact on organizational performance, which is observed through the satisfaction of the end customer/ user and the financial performance of the company. It was found resistant to direct relation between these variables. Since financial institutions are specific business organization with specific organizational structures, they are considered suitable for the implementation of an empirical study the impact of business processes and business process management to organizational performance. As an example of good practice is taken to business organization of Triglav Insurance Company
Parallel keywords (Croatian)Ključne riječi: poslovni proces upravljanje promjenama poslovnim procesima ključni faktori uspjeha performanse poslovnih procesa organizacijske performanse
Resource typetext
Access conditionAccess restricted to students and staff of home institution
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:121:542218
CommitterVedran Uroš